Customer with CS4 and 10.5.8,...

I got a customer with three computers (2 Mac Pro, the first one was bought a year ago, the second one was recently acquired, latest model) and a MacBook 13'' Aluminum, all experiencing this issue.

The weird thing here is that for the last months Illustrator (and sometimes Photoshop as well) crashes, in the 1-year old Mac Pro it's usually with big files (800MB +), while the newest Mac Pro is with both big and small ones (it crashes randomly). The MacBook started crashing a couple of days ago.

When I checked the logs, it had around 15 crashes in two weeks of usage (I'm submitting some logs as reference, these ones are from the Guest Account). Altho there were some font issues (duplicates, like Arial, Impact, etc.), I tried using a Guest Account, the programs ran a little bit longer, but when I tried to save them, during the process it crashes again.

I suggested the customer to format and re-install everything, but I wanted to make sure it would fix the issue, to avoid it showing up again after formatting and re-installing everything.

Something else that I noticed (switching slightly topics) is that while I was checking the Activity Monitor, it would say that Illustrator was only using %26lt;2 GB of RAM. One of the Mac Pros has 12 GB, would there be any way of making Illustrator (or Photoshop) use more so it runs faster? When I was testing the +800 MB file things were kinda slow (considering it's the latest Mac Pro with 12 GB of RAM); would Snow Leopard help?

Customer with CS4 and 10.5.8,...

Do you have Suitcase Fusion 2 install if so perhaps you should reinstall and use the latest updated version.

You might have to enable their Preference Pane in the System Preferences I think it is Called FM Core Services.

It sounds like a font as that is something that the computers might share.

Customer with CS4 and 10.5.8,...

Something else that I noticed (switching slightly topics) is that while I was checking the Activity Monitor, it would say that Illustrator was only using %26lt;2 GB of RAM. One of the Mac Pros has 12 GB, would there be any way of making Illustrator (or Photoshop) use more so it runs faster? When I was testing the +800 MB file things were kinda slow (considering it's the latest Mac Pro with 12 GB of RAM); would Snow Leopard help?

@Wade: If it's a font issue it should have been fixed in the Guest Account, since it loads everything fresh, unless the fonts are installed in /Library/Fonts and not in ~/Library/Fonts. The customer doesn't use Suitcase, he uses Font Book. The weird thing with this, tho, is sometimes when I tried to fix the duplicate fonts, in some situations it wouldn't fix it at all or, randomly, it would select (highlight) fonts that were close to the one having issues. So, probably the easiest fix would be formatting, re-installing and making sure that all the fonts that are installed are placed within ~/Library/Fonts/? Or there might be chances that the issue persists even after making a completely clean install?

@Mylenium: In other words, unless Adobe releases some sort of update, there isn't really a real benefit in installing Snow Leopard to improve the performance/speed of CS4? Would writing in the terminal hwprefs cpu_ht=false help in this case?